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Quality Management (Fall 2008) |
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| Course code : | PITQM-U1 | ||
| ECTS Credits : | 5 | Status : | Optional |
| Placement : | 6-7 semester | Hours per week : | 4 |
| Length : | 1 semester | Teaching Language : | English |
| Principal Content : | The classic theories of management: behavioral theories, human relation theories and contingency theories. Quality Management guru´s and their theories. Classic tools in quality management and how to use them in the organisation. Knowledge of ISO9001:2000 and the EFQM Excellence Model. Understanding the five functions of TQM in organisations: Planning, organizing, leading, staffing and controlling. | ||
| Teaching method : | Lessons, discussions, group exercises, small report on selected subject | ||
| Required prequisites : | None | ||
| Responsible teacher : | Ingelise Scheel Krüger
, isk@ihk.dk |
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