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Quality Management (Spring 2004) |
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| Course code : | PITQM-U1 | ||
| ECTS Credits : | 5 | Status : | Optional |
| Revised : | 30/01 2004 | Written : | 29/04 2002 |
| Placement : | 6-7 semester | Hours per week : | 4 |
| Length : | 1 semester | Teaching Language : | English |
| Objective : | To give the student an insight into Quality Management in service and manufacturing businesses. At the end of the course the student should be familiar with general management theory and with Total Quality Management (TQM) and understand the way they interfer. After the course the student should be able to understand the importance of the quality aspect in todays businesses and be able to participate actively in continous improvement programs. | ||
| Principal Content : | The classic theories of management: behavioral theories, human relation theories and contingency theories. Quality Management guru´s and their theories. Classic tools in quality management and how to use them in the organisation. Knowledge of ISO9001:2000 and the EFQM Excellence Model. Understanding the five functions of TQM in organisations: Planning, organizing, leading, staffing and controlling. | ||
| Teaching method : | Lessons, discussions, group exercises, small report on selected subject | ||
| Required prequisites : | None | ||
| Recommended prerequisites : | - | ||
| Relations : | - | ||
| Type of examination : | Oral examination | ||
| External examiner : | External | ||
| Marking : | Scale of 13 | ||
| Remarks : | This course is not open for students who nave passed PMAN3: Organisation and Quality Management. This course is part of the International Business Semester (IBS) | ||
| Teaching material : | Quality Planning and Analysis. Frank M. Gryna. McGraw Hill, Fourth Edition 2001 Notes on selected subjects | ||
| Responsible teacher : | Ingelise Scheel Krüger
, isk@ihk.dk |
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